If you have a problem that isn't covered by the help topics or the frequently asked questions you can request help from one of our support staff by using the Support Request form below.
Frequently Asked Questions
Below is a list of the most commonly asked questions about the site. View the help page for a full list of help topics.
- How do I change my accounts username / password / email address?
- How do I cancel or suspend my membership?
- Why does the chat room not work for me?
- What are the costs associated with the site?
- Can Trial Members reply to my messages / chat requests?
- I don't want to use a credit card online. Can I upgrade another way?
If you're already a member please login before sending a request so we can assist you better.